This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
As a Customer Services Advisor, you'll be at the heart of delivering an outstanding service to our customers. Every day will bring variety, as you'll support customers with a wide range of enquiries, from repairs and maintenance requests to housing and tenancy-related advice, helping them find the right solutions and ensuring a positive experience.
You'll enjoy working in a fast-paced environment where no two conversations are the same. Using your excellent communication and problem-solving skills, you'll take ownership of customer queries, aiming to resolve issues right first time through telephone, face-to-face, written and digital interactions.
Working collaboratively with colleagues across the business, you'll play a key role in achieving positive outcomes for our customers while maintaining a professional, empathetic and customer-focused approach. We're looking for someone who is adaptable, confident and passionate about delivering excellent service, with the flexibility to respond to changing customer and business needs.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
Shortlisting date: 18 August 2026
Interview date: 25 August 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
We're rooting for you
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days