Business Analyst

We're looking for an experienced and customer-focused Business Analyst to help drive strategic and operational change across Connexus. This is an exciting opportunity to work on a broad range of digital, technology and business improvement initiatives that deliver meaningful benefits for our customers, colleagues and communities.

Working closely with stakeholders across the organisation, you'll play a key role in understanding business needs, improving processes and ensuring solutions deliver tangible business outcomes. Acting as the bridge between business and technology teams, you'll help shape and deliver change that supports our Corporate Plan and future ambitions.

About the Role

As a Business Analyst, you'll work across a diverse portfolio of strategic, digital and operational change initiatives, supporting Agile, Waterfall and hybrid delivery approaches. You'll engage with colleagues at all levels to understand challenges, identify opportunities for improvement and define clear, actionable requirements.

You'll lead process discovery, process mapping and process improvement activities, ensuring current ways of working are understood and future-state processes are designed to improve customer experience, colleague experience and organisational efficiency. You'll work collaboratively with project sponsors, business leads, delivery teams and suppliers to support successful implementation and adoption of change.

Key Responsibilities

• Gather, analyse and document business requirements across a range of projects and change initiatives.
• Facilitate workshops, interviews and stakeholder engagement sessions to understand business needs and desired outcomes.
• Lead process discovery, process mapping and process improvement activities.
• Develop user stories, acceptance criteria, requirement specifications and other business analysis artefacts.
• Support solution evaluation, testing, implementation and business readiness activities.
• Work with project teams to ensure requirements remain traceable throughout the delivery lifecycle.
• Contribute to governance, reporting and continuous improvement activities within the PMO.
• Support Agile, Waterfall and hybrid delivery methodologies, applying effective analysis throughout the project lifecycle.
• Promote continuous improvement, lessons learned and delivery excellence across the organisation.

What we're looking for

• You'll be an experienced Business Analyst with a passion for understanding how organisations work and identifying opportunities to deliver better outcomes. You'll enjoy working collaboratively with stakeholders, challenging constructively and translating complex business needs into practical, customer-focused solutions.
• You'll be confident managing competing priorities, facilitating workshops and engaging colleagues at all levels to drive successful change and continuous improvement.

You'll bring

• Proven experience as a Business Analyst supporting technology, digital or business change initiatives.
• Strong requirements gathering, analysis and documentation skills.
• Experience of process mapping, process improvement and business transformation.
• Deep knowledge and practical application of Agile, Waterfall and hybrid delivery approaches.
• Excellent stakeholder engagement, communication and facilitation skills.
• Strong analytical thinking and problem-solving abilities.
• Experience supporting testing, implementation and business readiness activities.
• A recognised business analysis qualification, such as BCS Business Analysis, or equivalent experience would be advantageous.

This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.

Shortlisting date:     Week commencing 02 November 2026 

Interview date:         Week commencing 09 November 2026

About Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.  

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.   

Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.