Annual leave
Pension scheme
Healthcare plan

Case Co-Ordinator

Salary £32,562.98 per annum
Location Hybrid - Home Working / Craven Arms
Hours 35
Contract Type Permanent

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

We have an exciting opportunity someone to join our busy team as a Case Co-Ordinator. This is a rewarding opportunity to make a real difference to customers experiencing hazards in their homes by ensuring issues are addressed quickly, effectively and with compassion.

About the Role

As a Case Co-ordinator, you will be the main point of contact for customers reporting concerns that fall within the scope of Awaab's Law. You will be responsible for managing cases from start to finish, ensuring customers receive a seamless, responsive and supportive service throughout their journey.

Your key responsibilities will include:

  • Logging, triaging and monitoring reported hazard cases in line with internal procedures and regulatory requirements.
  • Coordinating property inspections, remedial works and follow-up activities with contractors and in-house teams.
  • Keeping customers informed through regular updates and ensuring they understand the progress of their case.
  • Working closely with colleagues across the business to support customers who may need temporary accommodation or additional assistance.
  • Monitoring case progress to ensure regulatory timescales and service standards are met.
  • Producing performance information and supporting reporting requirements.
  • Carrying out follow-up contact with customers to ensure hazards have been resolved and homes remain safe.

This is a key role that requires excellent organisation, empathy and communication skills, helping us deliver the best possible outcomes for customers when they need us most.

What We're Looking For

To be successful in this role, you will:

  • Demonstrate empathy, understanding and respect when supporting customers affected by hazards in their homes.
  • Be proactive, identifying potential issues early and taking steps to prevent delays or service failures.
  • Have strong organisational skills and the ability to manage multiple cases and competing priorities effectively.
  • Be confident planning and coordinating work activities (full training will be provided on our systems).
  • Communicate clearly and professionally, ensuring customers receive timely and consistent updates.
  • Have experience in housing, property maintenance, repairs coordination, case management or a customer-focused environment.
  • Possess excellent written communication, note-taking and record-keeping skills.
  • Be committed to delivering excellent customer service and achieving positive outcomes.

Why Join Connexus?

At Connexus, we're committed to providing safe, affordable and quality homes that customers are proud to live in. As a rural housing association with strong roots in Shropshire and Herefordshire, we create inclusive neighbourhoods, support sustainable rural communities and help customers build successful lives in their homes.

We offer a supportive and inclusive working environment where colleagues can thrive. Alongside flexible working options, you'll benefit from excellent training and development opportunities, helping you grow your skills and build a rewarding career.

If you're passionate about making a positive difference to people's lives and want to work with a team that puts customers first, we'd love to hear from you.

Shortlisting date:     19 November 2026

Interview date:         26 November 2026

About Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.  

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.   

Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.

Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. 

Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.

Our clear focus is excellent service delivery.

Some of the benefits

30 days annual leave plus Bank Holidays (Pro-rata'd if part-time)

Continual learning and development opportunities

Generous pension scheme

Company healthcare plan

Continual learning and development opportunities

Paid sickness leave (upon successful completion of probationary period)

Enhanced maternity/ paternity pay

Long service award

Flexible and hybrid working

Career development through clear pathways

We're rooting for you

Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.

We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.

We're rooting for you

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