Head of Later Living & Support Services
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
At Connexus, we are dedicated to providing safe, high-quality homes and support services that empower our customers and help communities thrive. As we continue to evolve in response to changing needs and regulatory requirements, we are seeking a strategic and forward-thinking Head of Later Living & Support Services to lead our specialist housing and support offer across Herefordshire and Shropshire.
This is a pivotal leadership position within our Customer Directorate, responsible for shaping and delivering high-quality, person-centred housing and support services for diverse groups, including older people, younger people, and those affected by domestic abuse. You will embed a culture of safeguarding, compliance, and continuous improvement while driving innovation and strong partnership working to achieve outstanding outcomes.
Key Responsibilities
- Provide strategic and operational leadership for Later Living and commissioned support services.
- Ensure delivery of excellent housing management and support services across 1,500+ Later Living units and multiple contracts.
- Lead and develop a team of around 70 colleagues, fostering a culture of performance and accountability.
- Build and maintain effective partnerships with commissioners, local authorities, and health and care providers.
- Ensure compliance with statutory, regulatory, and contractual requirements.
- Drive service innovation and continuous improvement to meet changing needs.
About You
We are looking for an experienced leader with:
- Extensive knowledge of supported housing and Later Living services.
- Proven ability to lead teams through change and deliver results.
- Strong business management and partnership working skills.
- Experience in safeguarding, compliance, and contract management.
- Excellent communication, negotiation, and influencing skills.
- Financial acumen and experience managing budgets.
- CIH Level 5 qualification (or commitment to achieve) and a full UK driving licence.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
For more information about Connexus, please view our candidate pack here: We are hiring a Head of Later Living and Support Services ¦ Connexus
Shortlisting date: 21 January 2026
Interview date: 04 and 13 February 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
We're rooting for you
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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