Head of Housing Services
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
At Connexus, we are committed to delivering safe, high-quality homes and services that our customers can trust. As we continue to adapt to the evolving needs of our communities and the regulatory environment, we are seeking a strategic and customer-focused Head of Housing Services to lead our housing management operations across our diverse portfolio.
This is a pivotal leadership role within our Customer Directorate, responsible for shaping and embedding a culture of customer-first service, compliance, and continuous improvement. You will ensure that Connexus not only meets but anticipates the requirements of the Regulator of Social Housing, Housing Ombudsman, and all relevant legislation, driving innovation and supporting thriving, sustainable communities.
Key Responsibilities
- Provide strategic and operational leadership for housing management services across approximately 9,000 properties.
- Oversee tenancy management, allocations, lettings, income collection, arrears management, tenancy sustainment, and anti-social behaviour interventions.
- Lead and develop a team of around 50 colleagues, including up to 5 direct reports, fostering a culture of performance and accountability.
- Ensure compliance with legislation, regulatory standards, and sector best practice.
- Drive innovation and service improvement to deliver efficient, responsive services that meet customer needs.
- Collaborate with internal teams and external partners to support thriving communities and customer wellbeing.
- Monitor and report on key performance indicators, taking timely action to address underperformance.
- Manage budgets effectively, ensuring value for money and financial sustainability.
What We’re Looking For
- Substantial experience in managing large-scale housing management services.
- Strong knowledge of housing law, regulation, and sector best practice.
- Proven ability to lead, motivate, and develop high-performing teams.
- Financial acumen with experience managing budgets and delivering value for money.
- Excellent communication and influencing skills, with the ability to build strong relationships.
- CIH Level 5 qualification (or commitment to achieve).
- Full UK driving licence.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
For more information about Connexus, please view our candidate pack here: We are hiring a Head of Housing Services ¦ Connexus
Shortlisting date: 26 January 2026
Interview date: 06 & 18 February 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
We're rooting for you
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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