Housing Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We currently have a vacancy for a Housing Officer based in Herefordshire. This is a fast-paced challenging role, and the successful candidate will be a talented and resilient person with a passion for housing management.
The successful candidate will provide an effective, customer-focused service to tenants, specifically dealing with anti-social behaviour, income collection and all aspects of tenancy and estate management, as well as ensuring our homes are maintained to a good standard. Working as part of vibrant housing team you will be assisted by our Senior Housing Officer when dealing with complex cases, helping to prepare court paperwork and contributing to Team KPIs. You will also work closely with other teams across Connexus and our partner agencies to meet corporate targets and responsibilities. This is a busy role, so you must have first-class administration skills and a strong work ethic.
As a minimum, you will need to demonstrate:
Key Knowledge, Skills & Experience:
- Experience of working in the Social Housing Sector
- Knowledge of landlord and tenant law and practice
- Experience of using a wide variety of tools to resolve anti-social behaviour, including relevant partner agencies
- Experience of Income collection and rent arrears procedures
- Experience of working with tenants and other customers who are often vulnerable, in a changing and challenging environment.
- Ability to deal with difficult situations, demonstrating good negotiating skills and excellent customer service
- Understanding of health & safety responsibilities including lone working
- A full driving licence and access to a vehicle for work purposes
This role has been identified as suitable for hybrid working, which will be a combination of home working and working from our hub offices, with Head Office at Craven Arms and travel to other offices as required.
This role will be subject to an standard DBS check.
Shortlisting date: 19 March 2026
Interview date: 24 March 2026
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
We're rooting for you
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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