Head of Repairs Operations
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Connexus exists to ensure our customers have homes they can build a life in, and our repairs and maintenance service is central to making that happen. We’re looking for a Head of Repairs Operations to lead this vital function and play a key role in shaping the future of our homes and communities.
Reporting to the Chief Operating Officer, you’ll provide operational leadership across repairs and maintenance services. You’ll lead large, multi‑disciplinary teams and contractors, manage significant budgets, and ensure services are safe, efficient, customer‑focused and fully compliant. As a senior leader, you’ll set direction, drive performance and foster a culture where colleagues are empowered to continuously improve how services are delivered.
This role is central to our ongoing transformation of repairs, moving beyond a transactional model to one that is smarter, more joined‑up and responsive to customer needs. You’ll work closely with asset management and building safety colleagues to deliver a coordinated, future‑focused approach to maintaining high‑quality homes.
If you’re an experienced leader with a strong background in housing repairs or maintenance, a passion for customer‑centred services and the ability to lead change at scale, this is an opportunity to make a real and lasting impact.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
For more information about Connexus, please view our candidate pack here: We are hiring a Head of Repairs Operations ¦ Connexus
Shortlisting date: 05 May 2026
Interview date: 11 & 20 May 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
We're rooting for you
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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