Housing Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Make a Real Difference Every Day
Are you driven by purpose, passionate about people, and looking for a role where every day brings something new? If so, this could be the opportunity you’ve been searching for.
We’re looking for a confident, motivated and community‑minded Housing Officer to join our Herefordshire team. This is a role where you’ll have real influence — supporting tenants, strengthening neighbourhoods, solving problems, and helping people build safe, secure futures.
Working 35 hours per week, you’ll be at the heart of our communities, taking ownership of a varied caseload and delivering a service that truly puts customers first.
What You’ll Be Doing
- Build strong relationships with tenants and local communities
- Manage anti‑social behaviour cases and work with partner agencies to reach solutions
- Support tenants with income collection and rent arrears
- Oversee all aspects of tenancy and estate management
- Ensure our properties meet and maintain high standards
- Work closely with colleagues across Connexus to deliver real outcomes
This role requires extensive travel across Herefordshire, and we’ll reimburse mileage from your designated base in Hereford.
About You
- Experienced in the Social Housing Sector
- Knowledgeable about landlord and tenant law
- Confident handling ASB cases
- Skilled in income recovery and arrears procedures
- Empathetic and professional when supporting vulnerable tenants
- Resilient and calm under pressure
- Excellent communication and problem‑solving skills
- Strong administrative ability
- Full driving licence and access to a vehicle
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at The Shell Store, Hereford and travel to other offices as required.
Shortlisting date: 13 May 2026
Interview date: 20 May 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
We're rooting for you
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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