Contracts Manager (Repairs)

We're looking for an experienced Contract Manager to join our In-House Repairs Team and play a key role in delivering high-quality repairs and maintenance services for our customers.

This is an exciting opportunity to lead the management and performance of a substantial contractor portfolio, ensuring services are safe, compliant, customer-focused and provide excellent value for money. Working within our Operations Directorate, you'll be responsible for overseeing responsive repairs, voids and Healthy Homes contracts, helping to ensure our homes remain safe, well-maintained and fit for the future.

As Contract Manager, you'll take ownership of the full contract lifecycle, from procurement and mobilisation through to contract delivery, performance management, renewal and close-out.

You will:

• Lead the contractual and commercial management of key repairs and maintenance contractors.
• Monitor performance, quality, compliance and customer outcomes, ensuring contractual standards are consistently met.
• Manage budgets, forecasts and financial performance, providing effective cost control and value for money.
• Develop strong and productive relationships with contractors and internal stakeholders, driving accountability and continuous improvement.
• Identify and manage contractual risks, service issues and performance concerns, ensuring appropriate escalation and resolution.
• Ensure robust regulatory and compliance evidence is maintained and readily available.
• Use customer feedback, complaints data and performance insight to improve service delivery and outcomes.
• Work collaboratively across Repairs, Voids, Healthy Homes, Asset Management and Compliance teams to coordinate priorities and deliver excellent customer service.

We're looking for someone who can combine strong commercial and contract management skills with a passion for delivering excellent services for customers.

You'll bring:

• Experience managing repairs, maintenance, construction or property-related contracts.
• Strong knowledge of contract management, supplier performance management and commercial controls.
• Experience monitoring budgets, financial performance and service delivery metrics.
• The ability to influence and challenge contractors and stakeholders constructively to achieve positive outcomes.
• Excellent organisational, communication and relationship-building skills.
• Experience managing risk, compliance and performance within a regulated environment.
• A proactive approach to problem-solving and continuous improvement.

Qualifications and Professional Memberships

You will hold, or be able to demonstrate equivalent experience to, one or more of the following:

• Degree, HNC/HND or OND in Building Maintenance, Construction or a related discipline.
• Professional membership or qualification, or be working towards accreditation with organisations such as RICS, CIOB or RIBA.
• NEBOSH National Certificate in Construction Health and Safety or equivalent health and safety qualification.

Why Join Connexus?

This role offers the opportunity to make a significant impact on the quality of homes and services delivered to our customers. You'll work alongside experienced colleagues in a supportive environment, helping to shape service performance, contractor partnerships and customer outcomes across our housing stock.

This role has been identified as suitable for hybrid working, combining home working with office-based work at our Head Office in Craven Arms and travel to other Connexus locations as required.

If you're an experienced contract management professional who enjoys building strong partnerships, driving performance and delivering excellent customer outcomes, we'd love to hear from you.

This role will be subject to a basic DBS check.

Shortlisting date: 30 November 2026 

Interview date:    08 December 2026 

About Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home.

Many of our trade roles involve working directly in the community and in the homes of our customers, delivering essential repairs and maintenance work. Whether you are just starting out or are an experienced tradesperson, Connexus could be the right fit for you. We offer a great employment deal with excellent benefits, equipment, training and opportunities to progress.

Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.